Deployment

Deployment following POPIT methodology

People

AirEmail is deployed to:

Individual users' personal email addresses.
Shared mailbox accounts, such as email addresses used to process patient queries and referrals.

Training: online training resources and user training are provided, 20-minute training recommended.

Organisation

AirEmaiI supports EPR systems, providing back-up and connection between systems

Alignment with trust priorities:

Deliver high-quality, patient-centred care; reduces the risk of patient emails being missed or responses being delayed.
Be the employer of choice; lower email workload. a significant source of technostress and overtime

Staff productivity KPIs: efficient email handling.

Funding sources: Educational funds can support efficient email practices training and AirEmail roll-out.

Processes

AirEmail-detected Patient ID hyperlinks can integrate with local EPR-systems (such as EPIC, Cerner, VuePACs, Archive).

AirEmail Clinical Safety Officers and pathway experts support pathway implementation, including referral and booking pathways and administrative pathways, such as R&D, complaints.

Required ICB approvals: information governance(DPIA), clinical safety (DCB0129).

Support for NHS DCB0160 processes available.

Processes

AirEmail is approved for deployment by NHS England.

Collaboration with Accenture and Avanade IT teams allows for secure and rapid deployment. Microsoft Azure platform - scalable.

AirEmaiI is supported by a helpdesk, Monday —Friday, 9.00am — 17.00pm.

NHS Trust IT support requirement is limited —estimated at 0.5 day at the start to set up an NHSmaiI Security User Group and whitelist access to airmail.co.uk.